CANCELLATIONS



Right of CANCELLATIONS for Consumers (Consumer is any natural person who concludes a legal transaction for purposes that can not be attributed primarily to their commercial or independent professional activity.)

 

Cancellation right

You have the right to cancel this contract within fourteen days without stating your reasons.

This cancellation period of fourteen days begins on the day

-      On which you or a third party that you have declared and that is not the carrier have received the products, provided that you have ordered one or more products within one single order and all products within this order are delivered together;

-      On which you or a third party that you have declared and that is not the carrier have received the last product or final part of the delivery, provided that you have ordered several products within one single order and these are delivered separately

-      On which you or a third party that you have declared and that is not the carrier have received the last partial delivery or the last product, provided that you have ordered a product which is delivered within several partial deliveries or in separate parts;

 

In order to make use of your cancellation right, you must inform us (Ivory-Cosmetics, Heinrich Stahl Str. 22, 65934 Frankfurt am Main, Germany) via a clear declaration (e.g. a postal letter or E-Mail to info@ivory-cosmetics.com) of your decision to revoke this contract. You may use the model cancellation form supplied below, but you do not have to do this. 

 

In order to adhere to the cancellation period it is sufficient that you inform us of your exercising your cancellation right before the cancellation period expires. 

 

 

Consequences of the cancellation

Once you have revoked the contract, we must reimburse any payments made by you, including delivery charges (except for extra costs resulting from you selecting any delivery option other than the cheap standard delivery offered by us), immediately and within a maximum of fourteen days after we receive notice of you revoking the contract. For this reimbursement, we will use the same payment method chosen by you for the initial transaction, unless something else was explicitly agreed with you; in no case will you incur any fees due to this reimbursement.

 

We reserve the right to refuse a reimbursement until we have received the products back or until you have supplied us with evidence of you having returned the items via post. If you send the items back before expiry of the fourteen day deadline, this deadline is retained.

 

You are liable to carry the immediate cost for returning the products.

 

You are only liable for a potential decrease in product value if this decrease in value can be ascribed to you using the product in a way not necessary for assessing its nature, properties and functionality.

 

Exclusion criteria

The cancellation right is not given for contracts

-      Concerning the delivery of products which are not pre-manufactured and require an individual selection or definition by the consumer, or that are distinctly tailored to the consumer’s individual needs;

-      Concerning the delivery of products, that may go out of date quickly or that may spoil quickly

-      Concerning the delivery of alcoholic beverages for which a price was agreed upon the formation of the contract, but that cannot be delivered until 30 days after the formation of the contract and where their current value depends on fluctuations within the market out of the contractor’s control;

-      To deliver newspapers, magazines or pictorials with the exception of subscription contracts.

 

The cancellation right expires prematurely for contracts

-      Concerning the delivery of sealed products that are not suited to be returned due to health and safety or hygiene reasons, provided the seal was broken after delivery;

-      Concerning the delivery of products if they have been inextricably mixed with other products due to their nature after delivery;

-      Concerning the delivery of audio or video material or computer software in sealed packaging, provided the seal was broken after delivery.

 

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Model cancellation form

 

(If you want to revoke the contract, please fill out this form and send it to us.)

 

- Ivory-Cosmetics, Heinrich Stahl Str. 22., 65934 Frankfurt, :

 

-      I / We (*) hereby revoke the contract concluded by me / us (*) regarding the purchase of the following products (*) / the use of the following service (*)

 

-      Order placed on (*) / received on (*)

 

-      Name of the customer(s)

 

-      Address of the customer(s)

 

-      Customer(s)’ signature (only necessary when a paper copy is sent)

 

-      Date.

  

We bear the full cost of your product return. 

 

You are only liable for a potential decrease in product value if this decrease in value can be ascribed to you using the product in a way not necessary for assessing its nature, properties and functionality.